Enrollment Management Specialist

Job title: Enrollment Management Specialist in USA at Palm Beach State College

Company: Palm Beach State College

Job description: Join our team!What We OfferAt Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.About this role Responsible for providing technical support to the Enrollment Management Division. Creates and maintains training documents for enrollment management functions. Produces enrollment management reports including using the college’s data warehouse and reporting services. Complies with subpoenas for student records. Researches and prepares college wide student appeals process.What a day of an Enrollment Specialist looks like:Develops complex tables and charts (e.g., mathematical formulas, headers, font changes, highlighting, split cells) and complex spreadsheets involving statistical formulas or construction of look-up tables. Develops routine and complex macros. Imports and exports data and graphic files.Develops and maintains knowledge base articles for enrollment management functions. Reviews for accuracy and updates all job aids and knowledge base articles after each system update.Runs database queries and pivot tables for use in presentations and decision-making. Assists users with the integration of data sets into information for analysis, decision-making, and presentations.Collaborates with business units and subject matter experts to understand and create job aids detailing business processes.Assists with the production of complex presentations with unique and customized formatting patterns.Develops, maintains and monitors department web site. Uses established web templates and may use HTML or web development software. Maintains online documents and coordinates resource sharing among various College users including students, faculty and others.Reviews and revises reports and documents for accuracy and completeness. Drafts response on more complex correspondence under own signature. Informs supervisor of action taken.Assists students with issues utilizing a variety of formats such as in person, phone, email, and online chat.Performs highly confidential administrative and secretarial duties that require broad and comprehensive knowledge of the organization’s policies and operations. Consults and advises within area of expertise.Acquires knowledge of other staff duties and serve as a backup as necessary.Performs other job-related duties as assigned.We’d love to hear from you if you have the following:Education and Experience:Associate degree or two years of college courseworkTwo years of related experienceKnowledge of:Microsoft Office Professional or similar applicationsSkilled in:Delivering a high level of customer serviceAttention to detail while maintaining effective time and task managementProblem and situation analysisAbility to:Organize and prioritize multiple, competing priorities to maximize personal and team effectivenessEffectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of serviceInteract in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the publicUpdate web pages using basic HTML toolsLicenses, Registration, Certifications, or Special Requirements:Regular physical attendance requiredSome periods throughout the year will require extended work hours including nights, weekends, and college closuresMust complete FERPA training within 30 days of employmentPreferred Qualifications:Knowledge of:Microsoft SQL Server or similar applicationWork Environment and Physical Demand:Reach and grasp objectsStoop, bend, kneel, crouch, or crawlStand for extended periods of timeUse of video display terminalUse of manual dexterity and fine motor skillsCommunicate information orally and in writingReceive and understand information through oral and written communicationProofread and check documents for accuracyThis job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.The minimum base pay for this position starts at $19.00/ hr; however, the offer may vary based on the candidate’s education and experience.Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority. Certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in the employment by the state and its political subdivisions and are encouraged to apply for the positions being filled.Wait, there is more!Culture: Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging.Education Benefits: Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more. Public Service Loan Forgiveness institution.Health and Wellness: Medical, dental, vision, disability, life insurance, parental leave, and more.Generous Time Off: Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off.Panther Perks: Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more.Professional Development: Leadership programs, professional learning workshops, and more.Retirement Investments: State retirement plan options and voluntary 403(b) and 457 plans.READY TO APPLY? Here's your application preparation!Please review the following information to apply for a position at Palm Beach State College:Carefully review the minimum qualifications advertised for the available position, as only applicants meeting the minimum requirements will be considered.Background Check/ Drug Screen may be required based on the specific requirements of the position for which the application is being submitted. Employment is contingent upon passing a drug test and completing a criminal background investigation.An essential goal of the Office of Human Resources is to respond to all applicants once a selection is made. Please take notice of the position closing date advertised. Whenever positions are filled, the Office of Human Resources responds to all applicants who have submitted applications.The College conducts its employment activity within the State of Florida except for occasional brief and temporary pre-approved periods related to college travel.Application Deadline This position is open until filled

Expected salary: $19 per hour

Location: USA

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