Service Appointment Coordinator

Job title: Service Appointment Coordinator in Waukesha, WI at Jaguar Land Rover

Company: Jaguar Land Rover

Job description: Fields is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.What We Offer - BenefitsMedical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and servicesResponsibilities

• Interact with customers everyday by following up over the phone after a Service Appointment


• Listen to the customer, answer their questions, and direct customers appropriately as they request.


• Schedule service appointments


• Advise on recommended maintenance


• Confirm scheduled & missed appointments


• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries

• Must have strong computer skills, including Outlook, Excel and Word (and preferably dual screen experience)


• Must have strong customer service background


• Must have excellent verbal and written communication skills


• Must be punctual and reliable

• While performing the duties of the job, the employee is frequently exposed to moving mechanical parts and fumes or airborne particles.


• The noise level in the work environment is usually moderate.

Expected salary:

Location: Waukesha, WI

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