GUEST SERVICES REPRESENTATIVES

Job title: GUEST SERVICES REPRESENTATIVES in Dover, DE at Federal government of the United States

Company: Federal government of the United States

Job description: SummaryAbout the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Eagles Rest Inn on Dover AFB.This position is considered flexible. You are guaranteed 0 hours, however, you could work up to 40 hours per week.Overview

• Accepting applications

Open & closing dates05/20/2025 to 06/01/2025Salary$15.63 - $15.63 per hourPay scale & gradeNF 1Locationfew vacancies in the following location:Dover AFB, DERemote jobNoTelework eligibleNoTravel RequiredNot requiredRelocation expenses reimbursedNoAppointment typePermanentWork scheduleIntermittentServiceCompetitivePromotion potentialNoneJob family (Series)Supervisory statusNoSecurity clearanceDrug testNoPosition sensitivity and riskTrust determination processFinancial disclosureBargaining unit statusAnnouncement number25-4W-FSVL824461Control number837289200This job is open toClarification from the agencyPlease see the "Who May Apply" section under the Qualifications section.DutiesReceives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.If interested in applying for this position you may preview the online application:RequirementsConditions of Employment

• This position requires the incumbent to complete a background investigation with favorable results.


• Must meet state and legal age requirement for sale of alcoholic beverages.


• Must be able to communicate clearly and effectively in English both verbally and in writing.


• Must be able to work weekdays, weekends, and holidays and must be able to work various hours of the day and week when required.

QualificationsWho May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 06/01/2025Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring PreferenceIn order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.Qualifying Experience:Must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.

Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers.

Ability to read, speak, and write English.EducationSome federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.Additional informationIndividual must fully meet qualification/eligibility/background requirements for this position.

• U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.


• Male applicants born after December 31, 1959 must be registered for Selective Service.


• Direct deposit is required.


• Satisfactorily complete an employment verification (E-Verify) check.


• A probationary period may be required.


• Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).


• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.


• Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.


• Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.


• This is a Non appropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.


• This position is included in a bargaining unit.


• Union Name AFGE1790

• Benefits

Expected salary: $15.63 per hour

Location: Dover, DE

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