Customer Success Representative 1

Job title: Customer Success Representative 1 in Birmingham, AL at EBSCO

Company: EBSCO

Job description: Headquartered in Birmingham, Alabama, Moultrie ( ) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. Moultrie is customer-driven – hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience. As a business unit of EBSCO Industries ( ), we offer the stability and benefits of a firmly established corporation while operating as a growth-focused team with the entrepreneurial spirit of a startup.We are guided by the following principles: Customer Obsession.; Excellence is the Standard.; Bias for Action.; Act Boldly.; Deliver Results.; Hire and Develop the Best.; Be Curious and Learn.; Win as a Team.; Grow or Die.Customer Service RepresentativeWho We Are:Headquartered in Birmingham, Alabama, Moultrie (www.moultrieproducts.com) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. Moultrie is customer-driven – hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience. As a business unit of EBSCO Industries (www.ebscoind.com), we offer the stability and benefits of a firmly established corporation while operating as a growth-focused team with the entrepreneurial spirit of a startup.We are guided by the following principles: Customer Obsession.; Excellence is the Standard.; Bias for Action.; Act Boldly.; Deliver Results.; Hire and Develop the Best.; Be Curious and Learn.; Win as a Team.; Grow or Die.What We’re Looking For:Moultrie is seeking an energetic, goal-oriented Customer Success Rep with a passion for delivering customer support to our diverse community of avid subscribers. As a Customer Success Rep, you will provide exceptional, proactive support through a primarily remote work environment. You will communicate with customers via multiple channels, including phone, email, live chat, social media, and text. We are looking for a candidate with exceptional attention to detail, problem solving and communication skills. You must also be self-motivated, have an excellent work ethic, and the ability to work alone, or with a team.We are seeking a professional who is adaptable to evolving products, tools, and services and flexible in working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing their product knowledge and expertise. This is a great opportunity to be a part of a growing Customer Success team in a dynamic startup environment!JOB RESPONSIBILITIES

• Serve as the main point of contact for Moultrie customers via phone, email, live chat, text, etc


• Quickly become an expert in the Moultrie product suite


• Resolve customer inquiries

• Maintain a quality rating by following procedure and acting in the customers’ best interest


• Record all interactions with customers in the provided CRM system


• Meet evolving department goals and metrics

• High school diploma

• A minimum of 1-year experience providing support in a customer service environment


• Willingness to work a flexible schedule including some evenings and weekends


• Ability to work in a remote setting with a reliable internet connection


• Great communication skills, internally with team members and externally with customers


• Strong time-management skills

• Goal-oriented mindset


• Lead by example by using a proactive approach to provide optimal customer


• support.


• Always act in the best interest of the Company and do not permit outside

• College degree


• Experience working with Zendesk or similar CRM system


• Appreciation for the outdoors

• Coachable, empathetic mindset


• Ability to multitask

• Outstanding organizational, interpersonal and communication (written and verbal) skills


• Good problem-solving skills


• Must maintain confidentiality


• May require sitting for long periods of time


• Work in a Team oriented environment

Expected salary:

Location: Birmingham, AL

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