Service Manager

Job title: Service Manager in Bourne, MA at MP RPO

Company: MP RPO

Job description: Who are you:My client is looking for an experienced Service Manager to help oversee the Service department. Looking for an individual who exudes positive energy, has a stellar work ethic, is proactive, and leads by example. This individual must have great customer service skills as customer satisfaction is a must and part of our company culture. Auto industry and plumbing supply transitions over well but open to other candidates who feel their skillset could be a great fit!What you will be doing

• Departmental Payroll


• Staff Scheduling, Oversight


• Delegation of Inventory and EPASS Reporting review & delegation


• Communication and supervision of the assistant service manager to ensure proper support


• Communication with customers via Package AI (online chat), email and phone


• Essential Functions:

• Education: Bachelor's degree in a relevant field, such as Engineering, Technical Management, or Business Administration, preferred; equivalent technical certifications or substantial experience in technical service leadership will be considered.


• Experience: Minimum of 5 years in management roles within the service industry, including at least 3-5 years in a leadership or management position.


• Proven experience in project management, training development, and technical systems implementation.


• Strong organizational, analytical, and cross-departmental communication skills.


• Demonstrated ability to develop and lead high-performance technical teams, with a track record of fostering continuous improvement and operational excellence.

• 75k-80k annual salary, depending on experience


• Healthcare


• 401k match


• Vacation and Sick Time


• PTO

Expected salary: $75000 - 80000 per year

Location: Bourne, MA

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