Claims Practice Leader, Absence - Remote

Job title: Claims Practice Leader, Absence - Remote in USA at Symetra Life Insurance Company

Company: Symetra Life Insurance Company

Job description: Job Description:Symetra has an exciting opportunity to join our team as a Claims Practice Leader!About the roleAs the Claims Practices Leader, you are responsible for the development, implementation and ongoing management of all claim strategy, processes and supporting tools within your respective area of claims. You will lead enhancement initiatives directly and will coach others in doing the same. You'll also support business growth/sales efforts by ensuring a differentiating customer experience, and presenting our overall value proposition story to prospective and inforce customers.What you will do

• Collaborate with internal/external customers, claim teams and benchmark against the industry to identify enhancement opportunities, ensuring a continuous pipeline of enhancement opportunities.


• Facilitate dialogue with all necessary parties to determine the most important areas of focus. Act as the primary point of contact for all product enhancements.


• Lead initiatives, ensuring requirements are well defined and that solutions designs will deliver expected benefits.


• Ensure smooth implementation of all changes by utilizing the proper project oversight tools, change management discipline and organizational readiness practices.


• Ensure all impacted business areas and customer constituents are fully informed of changes.


• Maintain a strong line of communication with the Legal and Compliance areas to ensure that all claim practices are consistent with state and federal regulations.


• Provide technical direction and guidance to unit managers, team leaders and front line staff on complex issues as needed.


• Represent claims in contributing to development of marketing and other client facing content.


• Assist in responding to complex customer information requests.


• Identify and articulate customization requirements based individual client requests.


• Participate in Finalist presentations, as required.

Why work at Symetra“If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work.” Cris H. - AVP Internal Sales, Training and Development“Symetra is inclusive of all employees regardless of their personal differences.” Darrell J. - Actuary III“Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions.” Felicia D. - Financial Reporting Lead Senior AnalystWhat we offer youWe don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements


• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%


• Paid time away including vacation and sick time, flex days and ten paid holidays


• Give back to your community and double your impact through our company matching


• Want more details? Check out our

CompensationSalary Range: $77,600 – $129,400 plus eligibility for annual bonus programsWho you are

• Bachelor's degree or equivalent experience.


• Minimum 7 years in an absence management role.


• Understanding of FMLA, ADA, PFML, Company Leaves, and state unpaid job protections.


• Ability to read, understand and apply disability contract language.


• Knowledge of state and federal claim and leave regulations.


• Knowledge of medical disability management terms.


• Absence Management Certification preferred.


• High school diploma required.

We empower inclusionAt Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts .Creating a world where more people have access to financial freedomSymetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.For more information about our careers visit:Work AuthorizationEmployer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.#LI-BV1#LI-Remote

Expected salary: $77600 - 129400 per year

Location: USA

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