SLG - 19 - 10651 - Mid-Level Help Desk Support in Albany, NY - Onsite

Job title: SLG - 19 - 10651 - Mid-Level Help Desk Support in Albany, NY - Onsite in Albany, NY at Sligo Software Solutions

Company: Sligo Software Solutions

Job description: Hi,Greetings from Sligo Software Solutions, Inc. !!SLIGO is a Software Development & IT Consulting company. We have around 100+ IT associates working with our esteemed clients across several domains such as IT, Banking, Healthcare, and Government.We have an urgent requirement for Mid-Level Help Desk Support position with our client.Role: Mid-Level Help Desk SupportLocation: Albany, New YorkDuration: 30 MonthsJob ID: SLG - 19 - 10651Client: NY State****In-Person Interview****DescriptionDesktop support position that will respond to all service requests and document the details of a user request or issue.Duties

• Respond to all service requests.


• Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents.


• Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.


• Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.


• Installation of desktop hardware/ peripherals and printers.


• Candidate may be expected to lift equipment that may weigh up to 50 lbs and be required to run cables under desks and other furniture.


• Installation of individual software packages, as needed for all users."

• Experience (5+ Years)


• Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

• This is an 100% Onsite


• 36 months experience managing support requests on a level 2 help desk and End user oriented support


• 36 months experience resolving hardware and software issues and troubleshooting Window 11 or OS.


• 36 months experience with the installation and support of O365 and Outlook in an enterprise environment.


• 36 months experience using Lansweeper, Remote desktop and Active Directory, all three are required.


• 36 months experience using ITSM service desks.


• 36 months experience configuring and installing windows-based hardware, software, peripherals, network printers and thin clients.


• 36 months experience imaging computers and ability to lift & carry equipment, including items that may weigh up to 50 pounds


• 36 months experience supporting RSA Console and Workspace1


• 36 months experience with assisting customers by phone, email and in person


• 36 months experience utilizing VMware vSphere to support virtual desktops


• R sum


• Copy of Candidate Identification (i.e., Driver's License/Green Card/Visa and Passport if applicable)


• Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)

Expected salary:

Location: Albany, NY

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