Facility Manager

Job title: Facility Manager in Ridgefield, CT at Fletcher Development LLC

Company: Fletcher Development LLC

Job description: Benefits:

• Bonus based on performance


• Competitive salary


• Training & development

DescriptionFacility Manager will be responsible for the day-to-day operations of Fletcher Storage at its Ridgefield, CT location. Manager’s primary objective is to lease units to qualified renters and serve as a brand ambassador to the broader community. Manager’s success will be measured by lease up velocity and customer experience. Manager will be a reliable source of information while maintaining accurate records and best accounting practices. The Facility Manager will exude strong interpersonal skills and professionalism in all communications. This position will also oversee the car storage and wine storage businesses – familiarity with both is a plus. Further, you will serve as the eyes & ears for the broader real estate and ensure that the facility is clean and safe at all times.Role and responsibilitiesAnswer phones and respond to voicemailsAssist renters with move-in or move-out, as-neededGreet walk-in customers and inform prospective tenants of storage offeringRespond to email and chat inquiriesSale/Lease of retail goodsGuide over phone or manually assist users with the sign-up workflowEncourage tenants to leave positive reviews on GoogleTroubleshoot any access control/security issues that tenant’s may experienceCheck that all mechanical systems (HVAC, elevators, wine room apparatuses, door swings for proper closing) are working properlyWorking with support for any software questionsActive local marketing – targeting commercial, residential users while also reaching out to potential wine user/business and car groups, enthusiasts, dealerships, etc.Regularly inspect site for cleanliness and/or damage – make sure carts are returned to proper locationManage website pricing and ensuring no discrepancy between SiteLink system and web ratesResponsible for rate hikes and understanding lease agreement termsEnsure total accuracy of cage leasing infoCollection of all tenant information and the updating of all info including CC infoAccounts Receivable and collections – lock overridesMonitoring and managing online presence / opinion (responding to Google reviews)Traits and qualitiesManager will demonstrate exceptional customer service skills, follow up, and polished salesmanship.Inquisitive to understand user needsSelf-motivated to grow business awareness through grass roots marketing and content creation.OrganizedExcellent understanding of accounting and bookkeepingProficient and adaptive to software and Microsoft suite of productsAbout Fletcher StorageFletcher Storage is a premier, full-service storage solutions operator. Designed for both commercial and residential tenants alike, Fletcher Storage is a full spectrum provider of high-security, climate-controlled storage. What separates us from traditional self-storage are the following:- Convenience (white glove service and on-site labor)- Industry-leading Security- Cleanliness- Net-Zero/Sustainable- Tech-forward (continuous access control)IncentivePart-Time Hourly Rate ($36/hr)Eligible for additional bonus after 1 year of employmentSoftware and trainingSiteLink – Storage CRMNoke – Storage unit locks and facility access controlStoragePug - websiteLease AgreementTenant Insurance policy

Expected salary: $25 - 36 per hour

Location: Ridgefield, CT

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