Support Analyst

Job title: Support Analyst in Mississippi at Harris Computer

Company: Harris Computer

Job description: Core responsibilities of the position include, but are not limited to, the following:

• Technical phone support to customers in a remote environment.


• Documentation of all customer communication through internal ticketing system, Team Support.


• Diagnosing software issues / bugs, performing the appropriate fixes; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient and effective manner.


• Installing and updating Delta product line applications, integrated 3rd party applications and operating system and/or database applications


• Learning, understanding, implementing and training on a variety of software applications


• Identification and communication of additional revenue streams/opportunities within the support arena


• Providing regular and timely status reports and progress of assigned work to the Manager of Support Services


• Travel – less than 15%

• Experience working within or as a vendor for local government tax appraisal, assessment and collection groups a plus


• Knowledge of IBM AS400/ environment desired but not requirement


• Familiarity with using CRM Platforms to document all customer communication


• History of use with Microsoft 365, Teams, and VOIP systems preferred


• Experience working within or as a vendor for local government tax appraisal, assessment, and collection groups a plus


• Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment.


• A level of comfort appearing on camera for customer-facing and internal team calls/trainings.


• Excellent verbal and written communication skills


• Outstanding customer service and organizational skills


• Exceptional analytical, troubleshooting and problem-solving skills


• Positive, results-oriented mindset.


• Ability to multi-task effectively and to consistently meet assigned deadlines.


• Self-starter with ability to work well independently and in groups.


• Ability to speak comfortably in front of a group of customers.


• This is a remote position. While equipment will be provided, a dedicated workspace within your location of choice is a requirement.

Expected salary:

Location: Mississippi

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