Deskside Support Technician
Job title: Deskside Support Technician in Costa Mesa, CA at Golden Star Technology
Company: Golden Star Technology
Job description: Job Title: Desk Side Support
Location: Orange County
Schedule: Full Time 40 Hours Weekly (18 months Contract Position)
Travel: NoHoag Deskside Support Job Responsibilities:
- Provides IT services to users at the customer site for hardware, software, and related
computer systems via in-person, email, chat, or phone.
- Provides Install/Move/Add/Change for in-house and remote users
- Responds to service issues and requests promptly.
- Configures, installs, maintains, troubleshoots, and supports computer workstations,
including connected and mobile devices.
- Provide technical assistance during installation/conversion as requested for in-house and
remote users.
- Upgrade or install new equipment and be ready to operate according to schedule.
- Create and document a service request ticket for computer systems repairs, upgrades, new
installations, and solutions provided.
- Prioritized IT Service requests and escalation when needed
- Works with hardware and software vendors to find a solution to the issue with the user's
computer system
- Maintain IT inventory.
- Terminate, dispose of, or relocate assets as needed.
- Support may be required after regular business hours in emergencies, either in person or
remotely.
- Tier 1 support for Network/LAN/Telephony
- Tier 2 and tier 3 deskside service at the site, and all work needs to meet the established
SLAs requirements.
- Work with business needs projects under the direction of IT management.
Requirements:
- Ability to troubleshoot PC problems & fundamental network issues.
- Proficient Microsoft product knowledge includes OS (AD & GPO), Office suite.
- Experience supporting enterprise applications in large environments (500+ users).
- 3+ years of deskside support experience preferred
- Good communication and interpersonal skills are required to work with customers
- A+ Certification preferred
- US Citizen or Permanent Resident required
- Onsite Support, not remote
Job Posted by ApplicantPro
Expected salary: $26.5 - 30.5 per hour
Location: Costa Mesa, CA
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