Workforce Analyst - (Remote - US)

Job title: Workforce Analyst - (Remote - US) in USA at Jobgether

Company: Jobgether

Job description: About JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Workforce Analyst in United States.As a Workforce Analyst, you will play a vital role in managing and optimizing staffing for multiple teams within Marketplace Operations. Your primary focus will be to forecast staffing needs, ensure real-time resource allocation, and support the scheduling process to meet both volume and initiative-based requirements. You will work closely with cross-functional teams to identify staffing gaps and recommend improvements for better service levels. This role requires you to be data-driven and detail-oriented while collaborating with leadership to ensure operational efficiency.Accountabilities:

• Collaborate with Marketplace Operations and BPO teams to forecast staffing needs, covering short-term to long-term timeframes.


• Lead efforts to implement and optimize the Playvox Workforce Management tool to improve forecasting accuracy.


• Adjust staffing and scheduling during shifts to manage volume surges and unexpected distribution changes.


• Conduct proactive analysis to identify coverage gaps and recommend adjustments to improve operational efficiency.


• Monitor key performance metrics and provide insights to ensure effective scheduling and adherence to service level agreements (SLA).


• Work with leadership to prepare for anticipated volume spikes, such as during sales or major events, and make necessary staffing adjustments.

• 2+ years of experience in supporting scheduling efforts for large, hourly coverage-based teams (50+ agents or more) across multiple timezones.


• Experience with Workforce Management software, such as Playvox, Verint, or similar tools.


• Strong understanding of workforce management metrics (e.g., service levels, adherence, handle times, and occupancy).


• Detail-oriented with the ability to quickly diagnose and recommend solutions to staffing issues.


• Ability to effectively communicate and collaborate with stakeholders of varying seniority.


• Flexible working hours, with a shift starting no later than 8 am PT, Monday through Friday.

• Equity stake in the company


• Flexible work environment (remote or in-office)


• Work-from-home stipend for office setup


• Unlimited Paid Time Off (PTO)


• Up to 16 weeks of fully-paid family leave


• 401(k) matching program


• Student loan support resources


• Health, vision, dental, and life insurance


• Up to $25k towards family building and reproductive health services


• Gender-affirming care support program


• $500 annually for wellness expenses


• Subscriptions to Headspace, Headspace Care, and One Medical


• $120 per month for live event tickets


• Annual subscription to Spotify, Apple Music, or Amazon Music

Expected salary: $59000 - 85000 per year

Location: USA

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