Technical Support

Job title: Technical Support in USA at Indotronix International Corporation

Company: Indotronix International Corporation

Job description: Job Title: Technical Support
Location: Salt lake City UT (Remote)Duration: Temp ContractPay rate: $15.54/hr on w2Work schedule options:M-F 8am to 430pm EST - 4 Shifts
M-F 130pm 10pm EST - 2 Shifts
M, T, W, F, Sat - 8am to 430pm EST- 2 Shifts
M, T, W, F, Sat - 130pm 10pm EST- 2 ShiftsJob Profile Summary:
Advises and assists users over the telephone, email or chat to resolve incidents related to hardware, software, network connectivity and peripherals. Screens, diagnoses, researches and resolves user issues. Maintains passwords, data integrity and file system security for the desktop environment. Provides onboarding support of new associates, including laptop and/or desktop configuration, system access and security clearances. Documents service requests and dispatches orders to support groups for problem resolution. Provides quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs).Key Responsibilities:
Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
Escalates complex problems to other resolver teams or vendors.
Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.Key Qualifications:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 1-2years' experience in area of responsibility.

Expected salary: $15.54 per hour

Location: USA

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