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IT Specialist (level 2 help desk, Window 11 or OS, O365, Lansweeper, Remote desktop, AD)

Remote, USA Full-time Posted 2025-05-21

Job title: IT Specialist (level 2 help desk, Window 11 or OS, O365, Lansweeper, Remote desktop, AD) in Albany, NY at MVP Consulting


Company: MVP Consulting


Job description: HBITS-06-14061Duties include, but not limited to the following:


  • Respond to all service requests.

  • Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents.

  • Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.

  • Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.

  • Installation of desktop hardware/ peripherals and printers.

  • Candidate may be expected to lift equipment that may weigh up to 50 lbs and be required to run cables under desks and other furniture.

  • Installation of individual software packages, as needed for all users.

IT Specialist

Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.Mid-Level 36 - 60 months: Candidate is able to work independently, without assistance.

  • 36 months experience managing support requests on a level 2 help desk and End user oriented support

  • 36 months experience resolving hardware and software issues and troubleshooting Window 11 or OS.

  • 36 months experience with the installation and support of O365 and Outlook in an enterprise environment.

  • 36 months experience using Lansweeper, Remote desktop and Active Directory, all three are required.

  • 36 months experience using ITSM service desks.

  • 36 months experience configuring and installing windows-based hardware, software, peripherals, network printers and thin clients.

  • 36 months experience imaging computers and ability to lift & carry equipment, including items that may weigh up to 50 pounds

  • 36 months experience supporting RSA Console and Workspace1

  • 36 months experience with assisting customers by phone, email and in person

  • 36 months experience utilizing VMware vSphere to support virtual desktops


Expected salary:


Location: Albany, NY


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