Product Manager

Job title: Product Manager in San Jose, CA at UST

Company: UST

Job description: Job Description:Product ManagerProject Manager IWho We Are:Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.Visit us at UST.com.You Are:We are looking for a Product Manager for ICX (Integrated Customer Experience) who can partner with IT and Business teams to understand business problems, develop and deliver the right technology solutions, and maintain existing technologies. You should have a deep understanding of channels like phone, chat, and contact center technologies.The opportunity:

• Hybrid: In office/remote

· Research, analyze, and recommend solutions that meet the business needs for new projects.· Analyze business requirements, explore and evaluate various options, configure the application to meet requirements, and coordinate testing with QA and User acceptance testers.· Translate business architecture through the elicitation and definition of functional requirements.· Produce system documentation and data flows.· Quickly identify a problem and the resources required to resolve; take ownership and drive the problem to resolution.This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.What you need:· Degree/Major: BS/MS Information Systems, Computer Science and/or related discipline· 5+ years of overall IT experience.· 3 years as a Product Manager/BSA in a similar environment· 3+ years supporting customer care-related functions.· 3 years of experience configuring and managing systems like Phones, Chat, chatbots, and AI Solutions.· Experience in Amazon Connect, Genesys, or LivePerson would be preferable.· Ability to communicate effectively and experience in documenting requirements and specifications are essential.· Self-motivated and proven ability to work creatively and analytically in a problem-solving environment.· Ability to balance multiple tasks/priorities, consistently meeting deadlines.· Knowledge of SDLC and Scrum methodologies.· Ability to build and manage cross-functional relationships.Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.Role Location: CaliforniaCompensation Range: $96,000-$144,000BenefitsFull-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.What we believe:We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters belonging, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.Humility:We will listen, learn, be empathetic and help selflessly in our interactions with everyone.Humanity:Through business, we will better the lives of those less fortunate than ourselves.Integrity:We honor our commitments and act with responsibility in all our relationships.Equal Employment Opportunity StatementUST is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.#UST#CB#LI-VB1Skills:Product Management,Sdlc,AI solutionsAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Expected salary: $96000 - 144000 per year

Location: San Jose, CA

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