Customer Service Representative Remote (OK Residents Only)
Job title: Customer Service Representative Remote (OK Residents Only) in Oklahoma at A-Line Staffing Solutions
Company: A-Line Staffing Solutions
Job description: Customer Service Representative – Remote (OK Residents Only)
A-Line Staffing is currently seeking an experienced Customer Service Representative. If you think you’re a GREAT candidate and would like to be considered for immediate consideration, call/text Day Green at 1+469-840-5624 or email at .Customer Service Representative Job Description:
This is a high-volume, inbound call center role focused on supporting members, prospective members, and providers with questions regarding healthcare benefits, pharmacy services, provider listings, and more. The representative will assist callers in navigating their healthcare plans and related systems, ensuring a professional and empathetic experience.Customer Service Representative Schedule & Location:Monday through Friday8:00 AM – 5:00 PM CST (Training: 4–6 weeks, mandatory attendance)100% Remote (Must live in Oklahoma)Customer Service Representative Salary/Wage:$18.00/hourCustomer Service Representative Duties:
- Handle a high volume of inbound calls with professionalism and accuracy
- Provide members and providers with information on benefits, pharmacy services, provider directories, etc.
- Document and track all member/provider contact in the system
- Guide members through policy details and regulatory requirements
- Process claim referrals, complaints, and appeals
- Review and interpret member claims history for accurate benefit tracking
- Support credentialing/recredentialing processes for providers
- Respond to legal documentation requests
- Prepare trend reports and audit-related documentation
- Educate on self-service tools and resolve customer concerns within guidelines
Customer Service Representative Required Qualifications:
- Must reside in Oklahoma
- Reliable high-speed internet connection (minimum 25 Mbps download / 3 Mbps upload)
- Must use a hardwired Ethernet connection (Wi-Fi not acceptable)
- Must be able to attend full 4–6 week training without interruptions
- Healthcare insurance and call center experience preferred
- Assessment required prior to submittal (details forthcoming)
- Must include the following at the top of resume:
Internet speed test (meeting speed requirement)Confirmation of hardwired connectionConfirmation of ability to attend all trainingOklahoma residencyCustomer Service Representative Education:
- High School Diploma or GED required
If you think you’re a GREAT candidate and would like to be considered for immediate consideration, call/text Day Green at 1+469-840-5624 or email at .#ALINE3
Expected salary: $18 per hour
Location: Oklahoma
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