Salesforce Vlocity SME - Communications industry in Plano, TX

Job title: Salesforce Vlocity SME - Communications industry in Plano, TX at Kaygen

Company: Kaygen

Job description: KAYGEN is an emerging leader in providing top talent for technology based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries.Job Details:

Location : Remote in Central timezone - may require travel on need basis for any meetings

We are looking for a Salesforce Vlocity SME with strong domain knowledge in the Communications industry to support CRM transformation initiatives using Salesforce Communication Cloud. This role will serve as a bridge between business stakeholders, product owners, and technical teams, providing deep expertise in telecom business processes and Vlocity product capabilities such as OmniStudio, CPQ, EPC, and Order Capture.

Location : Remote in Central timezone - may require travel on need basis for any meetingsJob Description :

• 12+ years of experience in CRM/BSS projects with at least 3-5 years of Salesforce Vlocity implementation experience.


• Strong domain knowledge of Telecom/CSP operations and CRM processes.


• Deep hands-on expertise with OmniStudio, Vlocity CPQ, and EPC.


• Experience in solutioning across lead management, order capture, fulfillment, and product lifecycle.


• Excellent understanding of data flows between Salesforce and external systems (Billing, ERP, Inventory, etc.).


• Salesforce and Vlocity certifications preferred (OmniStudio Consultant, CPQ Specialist, etc.).

• Act as the go-to SME for Vlocity (Communication Cloud) components including:

• OmniStudio (OmniScripts, DataRaptors, Integration Procedures)


• CPQ, EPC (Enterprise Product Catalog)


• Vlocity Cards, DPA (Digital Process Automation)


• Translate telecom-specific business requirements into scalable Salesforce/Vlocity solutions.


• Recommend best practices for order capture, product configuration, pricing, and quoting in a telecom ecosystem.


• Advise stakeholders on telecom industry data models, processes, and customer journeys (Lead to Order, Order to Cash).


• Understand key telecom functions such as subscriber management, bundles, offers, usage, billing, and fulfillment.


• Guide and support configuration and development teams with Vlocity framework usage.


• Perform hands-on configuration in Vlocity as needed.


• Participate in functional testing, defect triaging, and validating E2E business scenarios.

• Free Healthcare Insurance


• Vision and Dental Insurance


• 401(k) Retirement Plan


• Free Life Insurance


• Sick Time Off

• Mentorship Program


• Referrals


• Family and Wellness benefits


• Continuous Growth and Career Development

Expected salary:

Location: Plano, TX

Job date: Thu, 17 Apr 2025 22:07:34 GMT

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