Customer Service Representative I in Irvine, CA

Job title: Customer Service Representative I in Irvine, CA at Johnson Service Group

Company: Johnson Service Group

Job description: Johnson Service Group (JSG) is seeking Customer Service Representatives.

Schedule: Monday- Friday 9:00am-5:30 pm (Remote)

Hourly Rate: $18.57 Qualifications

• High School diploma or GED and/or one (1) to three (3) years of experience in customer service within a call center environment, preferred.


• Knowledge of Health Benefits and eligibility preferred.


• Good communication and telephone skills with a very clear and concise speaking voice


• Proficient written communication skills with the ability to learn new software and navigate multiple systems at once.


• Moderate keyboarding skills including proficiency with database management.


• Ability to adapt to a constantly changing environment.


• Proficient organizational and time management skills.


• Fluent in English (oral and written) required. Bilingual in Spanish preferred.


• Internet access provided by a cable or fiber provider with 40 MB download and 10 MB upload speeds.


• Home router with wired Ethernet (wireless connections and hotspots are not permitted).


• A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)

• Respond to general customer questions via telephone, e-mail, and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims in a confidential, professional, and ethical manner.


• Analyze problems and provide information/solutions.


• Research and resolve aged Customer Service open calls within company standards.


• Operate in the Health Care Processing System (HCPS), Imaging systems, and all systems necessary to obtain and extract information.


• Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.


• Be accountable, when you uncover an issue or trend, for actually helping, assess and report what is happening in terms of impact, making improvements, and course correcting along the way.

• Document information, activities, and changes in the database and inquiry outcomes for accurate tracking and analysis.


• Research and analyze data to address operational challenges and customer service issues.


• Provide external and internal customers with requested information, including difficult and upset customers.


• Meet and maintain Quality and Telephone Performance measures per customer service performance report.


• Communicate with the appropriate departments and identify service issues.


• Identify inefficiencies within the established processes and suggest possible solutions to save time, reduce risk, and/or reduce expenses.


• Identify, initiate, and implement at least one process improvement and/or innovation annually

Expected salary: $18.57 per hour

Location: Irvine, CA

Job date: Thu, 27 Mar 2025 23:36:58 GMT

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