Head of Client Success (Fully Remote)

Head of Growth

MUST HAVE PREVIOUS EXPERIENCE WORKING AT A DIGITAL MARKETING AGENCY OR WITH HOME IMPROVEMENT COMPANIES

Position: Head of GrowthLocation: Fully Remote (Hours: 8 AM - 5 PM CST)Company: Built-Right Digital LLC

Company Overview

Built-Right Digital is the leading digital marketing provider for the Home Improvement industry. We offer stellar service and cutting-edge technology to our clients. Our mission is to connect great Home Improvement companies with local homeowners in their area, creating a win-win for both our clients and their customers!

Our Core Values:
• Ownership: Take full responsibility for outcomes and act like an owner in everything you do
• Continuous Improvement: Always seek ways to get better, learn from mistakes, and optimize processes
• Adaptability: Embrace change and pivot quickly when market conditions or client needs shift
• Drive: Maintain relentless determination to achieve goals and push through challenges

Position Overview

We are seeking a dynamic and results-driven Head of Growth to spearhead our revenue expansion initiatives. This pivotal role combines strategic sales leadership with customer success excellence, focusing on three core areas: retaining existing clients, expanding services within current accounts, and acquiring new customers. You will be the driving force behind our growth engine, ensuring sustainable revenue growth while maintaining our reputation for exceptional service delivery.

Key ResponsibilitiesClient Retention & Success Management
• Relationship Cultivation: Build and maintain strong, lasting relationships with existing clients, acting as their primary strategic advisor and advocate within the organization
• Customer Success Strategy: Develop and implement comprehensive retention strategies that exceed client expectations and drive long-term loyalty
• Performance Monitoring: Regularly analyze client campaign effectiveness, delivering actionable insights and optimization strategies to demonstrate continuous value
• Risk Mitigation: Proactively identify potential client concerns or churn risks and develop strategic solutions to address them before they impact the relationship

Service Expansion & Account Growth
• Revenue Expansion: Identify and capitalize on opportunities to expand services within existing client accounts, maximizing client lifetime value
• Strategic Upselling: Develop tailored service proposals that align with client growth objectives and business needs
• Cross-Functional Collaboration: Work closely with marketing, operations, and product teams to create comprehensive service packages that drive account expansion

New Customer Acquisition & Sales Leadership
• Lead Closing & Conversion: Take ownership of closing qualified leads into paying customers, managing the full sales cycle from initial contact to signed contracts
• Strategic Sales Planning: Develop and execute comprehensive sales strategies to achieve aggressive revenue targets and business objectives
• Sales Process Optimization: Continuously refine and improve sales processes, tools, and methodologies to enhance efficiency and effectiveness

Strategic Growth Initiatives
• Data-Driven Decision Making: Utilize analytics and market intelligence to inform growth strategies and measure success of initiatives
• Growth Planning: Collaborate with executive leadership to develop scalable, actionable growth plans aligned with company strategic initiatives
• Innovation Leadership: Drive adoption of advanced sales tools, CRM systems, and technology to enhance team efficiency and client outcomes

Team Leadership & Development
• Team Building: Build, lead, and mentor a high-performing growth team, fostering a culture of accountability and excellence
• Performance Management: Set clear expectations, performance benchmarks, and incentive structures to motivate and drive results
• Training & Development: Provide ongoing coaching and development opportunities to enhance team skills and productivity
• Cross-Functional Leadership: Lead collaborative efforts across sales, client success, and product teams to ensure unified growth approach

Required QualificationsEssential Experience
• Industry Experience: Minimum 3-5 years of proven experience in a digital marketing agency environment, preferably with home improvement or contractor clients
• Growth Leadership: Demonstrated track record of successfully leading growth initiatives, managing client accounts, and achieving revenue targets
• Sales Excellence: Strong background in B2B sales with experience in both new customer acquisition and account expansion

Core Competencies
• Strategic Thinking: Ability to develop and execute comprehensive growth strategies that align with business objectives
• Relationship Management: Exceptional interpersonal skills with proven ability to build and maintain strong client relationships
• Data Analysis: Strong analytical capabilities with experience using CRM systems, sales analytics, and performance metrics
• Communication Excellence: Outstanding written and verbal communication skills, including presentation and negotiation abilities
• Project Management: Experience managing multiple accounts and projects simultaneously with keen attention to detail
• Leadership: Proven ability to lead, motivate, and develop high-performing teams

Preferred Qualifications
• Experience with home improvement industry marketing challenges and solutions
• Familiarity with digital marketing channels including SEO, PPC, social media, and lead generation strategies
• Experience with sales enablement tools and marketing automation platforms

What We OfferCompensation & Benefits
• Competitive Salary: $65,000 - $75,000 base salary (commensurate with experience)
• Performance Incentives: Significant bonus opportunities tied to growth targets and client success metrics
• Comprehensive Benefits: Health insurance and paid time off

Work Environment
• Remote Flexibility: Fully remote position with flexible work arrangements
• Growth Opportunity: Join a fast-growing company with significant advancement potential
• Values-Driven Culture: Work in an environment that champions Ownership, Continuous Improvement, Adaptability, and Drive
• Inclusive Team: Collaborative, supportive team environment that encourages diverse perspectives

Application Process

Interested candidates should submit:
• Resume highlighting relevant agency and growth experience
• Personalized Cover Letter explaining your specific experience with client retention, account expansion, and new customer acquisition
• Portfolio/Case Studies (if available) demonstrating successful growth initiatives or client success stories

Our agency values authenticity and innovation, and we are committed to creating an inclusive environment for all employees. We encourage candidates from diverse backgrounds to apply.

Job Type: Full-time Schedule: Monday to Friday, 8 AM - 5 PM CST Work Location: Remote

MUST HAVE PREVIOUS EXPERIENCE WORKING AT A DIGITAL MARKETING AGENCY OR WITH HOME IMPROVEMENT COMPANIES

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:
• Health insurance
• Paid time off

Schedule:
• Monday to Friday

Supplemental Pay:
• Bonus opportunities

Application Question(s):
• Do you actually want to sell?
• Did you have to meet a quota in the past? If so, what was the quota?

Experience:
• Digital Marketing Agency: 2 years (Required)

Work Location: Remote

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