Reunion Customer Service Rep. - Now Hiring

Title: CSR Location: Providence city, RI Duration: 3 months Pay Rate - $27.5 an hour on W2 Schedule - 9:00 AM - 4:30 PM US Eastern Time Job Description: • Respond promptly to customer inquiries via email, maintaining high levels of professionalism and customer satisfaction. • Effectively multitask and manage various customer service requests and administrative duties. • Learn and adapt quickly to new tools, systems, and processes to better assist customers. • Manage incoming requests in a fast-paced, high-volume environment, demonstrating agility and adaptability. • Be resourceful in providing solutions to customer needs, navigating complex scenarios when necessary. • Use Google Suite tools (Documents, Sheets, Forms, Gmail, etc.) to track and manage information. • Stay committed to a high standard of service, maintaining a positive and can-do attitude throughout all interactions. • Take initiative to learn and implement new technologies as needed for the role. Daily Tasks • Email Correspondence: Respond to and manage a high volume of incoming emails from alumni, ensuring prompt, professional, and accurate communication. • Phone Support: Answer and return calls to alumni, addressing inquiries, providing assistance, and resolving issues as needed. • Alumni Registration: Assist with registering alumni on our registration platform, ensuring accurate data entry and troubleshooting any issues that arise during the registration process. • General Support: Provide ongoing administrative assistance to the Events Team as needed, maintaining smooth operations during the Reunion season. Job Responsibilities • Are there any specific tools the resource will need to know how to use? Google suite (Documents, Sheets, Forms, Gmail) • What is the ideal personality for someone in this role? Positive attitude, friendly, resourceful • Must the resource be bilingual? No • Provide the TOP 3 "must have" skills: Customer service skills, multi-tasker, attention to detail • Which skills are "nice to haves"? Enjoys working in a fast-paced environment, good team player Type of Experience Needed • Excellent customer service and communication skills, particularly in email correspondence. • Strong multitasking abilities and an aptitude for staying organized under pressure. • Ability to quickly grasp new concepts, processes, and tools. • Comfortable working in a fast-paced, ever-changing environment with the ability to pivot when necessary. • Resourceful, proactive, and able to problem-solve effectively. • Proficient with Google Suite (Docs, Sheets, Forms, Gmail, etc.). • Eagerness to learn and adapt to new technology. • Positive, can-do attitude and a strong commitment to delivering excellent service. Title: CSR Location: Providence city, RI Duration: 3 months Pay Rate - $27.5 an hour on W2 Schedule - 9:00 AM - 4:30 PM US Eastern Time Job Description: • Respond promptly to customer inquiries via email, maintaining high levels of professionalism and customer satisfaction. • Effectively multitask and manage various customer service requests and administrative duties. • Learn and adapt quickly to new tools, systems, and processes to better assist customers. • Manage incoming requests in a fast-paced, high-volume environment, demonstrating agility and adaptability. • Be resourceful in providing solutions to customer needs, navigating complex scenarios when necessary. • Use Google Suite tools (Documents, Sheets, Forms, Gmail, etc.) to track and manage information. • Stay committed to a high standard of service, maintaining a positive and can-do attitude throughout all interactions. • Take initiative to learn and implement new technologies as needed for the role. Daily Tasks • Email Correspondence: Respond to and manage a high volume of incoming emails from alumni, ensuring prompt, professional, and accurate communication. • Phone Support: Answer and return calls to alumni, addressing inquiries, providing assistance, and resolving issues as needed. • Alumni Registration: Assist with registering alumni on our registration platform, ensuring accurate data entry and troubleshooting any issues that arise during the registration process. • General Support: Provide ongoing administrative assistance to the Events Team as needed, maintaining smooth operations during the Reunion season. Job Responsibilities • Are there any specific tools the resource will need to know how to use? Google suite (Documents, Sheets, Forms, Gmail) • What is the ideal personality for someone in this role? Positive attitude, friendly, resourceful • Must the resource be bilingual? No • Provide the TOP 3 "must have" skills: Customer service skills, multi-tasker, attention to detail • Which skills are "nice to haves"? Enjoys working in a fast-paced environment, good team player Type of Experience Needed • Excellent customer service and communication skills, particularly in email correspondence. • Strong multitasking abilities and an aptitude for staying organized under pressure. • Ability to quickly grasp new concepts, processes, and tools. • Comfortable working in a fast-paced, ever-changing environment with the ability to pivot when necessary. • Resourceful, proactive, and able to problem-solve effectively. • Proficient with Google Suite (Docs, Sheets, Forms, Gmail, etc.). • Eagerness to learn and adapt to new technology. • Positive, can-do attitude and a strong commitment to delivering excellent service. Apply Job!