Customer Support Specialist

We at Coforge have an urgent need for a Retention Specialist for a long term assignment in Augusta, GA. Start date is May 5th. This is an ONSITE role. Pay rate here is $15/hr on W2 + benefits + retention bonus. The shift will be from 9.30am to 6 pm EST Monday to Friday. If interested and available, please feel free to email me at [email protected] and can call at 3475786028 extn 11391 Job description: • Promoting and/saving products and services • Providing excellent customer experience via phone • Negotiating and completing save/service order requests from customers. • Working with customers patiently, tactfully, and efficiently • Accurately informing customers of various fees and adjustments. • Providing options to the customer based on product and service needs. • Active listening skills • Ability to follow tactical call flows to optimize the customer experience. Job Type: Full-time Pay: $15.00 per hour Benefits: • 401(k) matching • Dental insurance • Flexible schedule • Paid time off • Vision insurance Shift: • Day shift • Evening shift • Morning shift • Night shift • Overnight shift Experience: • Call center: 3 years (Required) • Customer service: 1 year (Required) Ability to Commute: • Augusta, GA 30907 (Preferred) Work Location: In person Apply Job!