EAP WorkLife Analyst - Medicare

Description: • Fully Remote ANYWHERE within the continental U.S. • The schedule is Monday through Friday, • 11:45am to 8:15pm Eastern Time. • The WorkLife Consultant (WLC) is part of the WorkLife Team and provides education about community resources, • resource needs assessment, • and community and/or national referrals to a variety of customers for a variety of needs including childcare, • elder/adult care, • and basic/everyday needs. • The WLC is responsible for providing Worklife consultation and informational services to members and plan sponsors. • The most frequent requests received are for emergency financial, • housing, • childcare/children with special needs, • elder/adult care, • and health related needs. • The WLC assesses resource needs, • proposes options and researches/screens potential community service providers to meet the assessed needs. • Provides resource referrals, • and educates individuals on how to use resources to handle various life and work situations. • Appropriately documents member interactions and research/case fulfillment in the system. • Works in an inbound and outbound call center environment and completes outbound phone calls and research. • Not all calls will be research/referral oriented. • Some calls may be more administrative or customer service oriented. • Additional responsibilities assigned based on business need, • including staffing an online chat platform. Requirements: • 1+ year(s) of experience educating individuals/families on various community resources, • and locating and referring to community resources (i.e., elder care resources, • food assistance, • transportation, • housing, • rental assistance, • support groups, • human services resources, etc.) • 1 + year(s) of experience working with the elderly and/or adults with disability populations in a capacity that specifically includes completing resource needs assessments and referring to appropriate community resources • 1+ year(s) experience in social work, • social services, • case management or related field (i.e., intake/assessments, • assessing for resource needs, • referrals, • discharge planning, • non-profit organizations, • hospitals, • advocacy agencies, or government provided services) • 1+ year(s) experience with conducting resource needs assessments (ex. eldercare needs, • rent/utility/housing needs, • childcare needs) • Must have access to Broadband or Fiber internet with minimum speed of 25mbps/3mbps; • higher speed may be needed for proper internet performance based on the internet usage of others in the household during your scheduled working hours. • Must be hard wired into your internet modem and not work off of Wi-Fi. • Excellent written communication skills, • needs to be clear and detailed • Excellent verbal communication skills, • needs to be clear and professional • Excellent computer skills including MS Office applications such as Excel, • Word and Outlook. Benefits: • Affordable medical plan options, • a 401(k) plan (including matching company contributions), and an employee stock purchase plan. • No-cost programs for all colleagues including wellness screenings, • tobacco cessation and weight management programs, • confidential counseling and financial coaching. • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, • flexible work schedules, • family leave, • dependent care resources, • colleague assistance programs, • tuition assistance, • retiree medical access and many other benefits depending on eligibility. Apply Job!