Accounts Receivable Call Center Representative

Description: • Candidate must be able to work 8 to 5 Eastern Standard Time, Monday thru Friday • Eyecare Services Partners is searching for a skilled, full time Remote, Accounts Receivable Call Center Representative • Candidates must live in the Eastern Time Zone • Great work hours, No late evenings, no major holidays • The A/R Call Center Representative will take calls from and provide accurate answers to patients with questions and concerns about their insurance billing, their payment responsibility or refund due • Answering incoming phone calls without delay • Must be able to read and decipher EOB's • Ensuring patient information is accurate, including billing information • Researching authorization benefits with insurance companies or online websites • Identifying all patient accounts accurately based on PPO, HMO, or other managed care organization coverage • Accurately and timely completes data entry, including but not limited to authorizations and benefits • Informing patients of medical office procedures and policies • Validating and processing refund requests from patient calls Requirements: • Minimum of a HS diploma or GED with some college preferred. • At least one year of ophthalmology billing experience is required. • Strong communication and interpersonal skills. • Experience with EHR and EPM, NextGen is strongly preferred • Knowledge of insurances and/or healthcare experience is strongly preferred. • Basic computer knowledge of Microsoft Office. • Excellent customer service, communication skills, telephone and people skills, as well as grammar. • Well-organized with attention to detail and the ability to multi-task. • Personable and empathetic with patient needs and concerns. • Prior customer service/call center experience is preferred. Benefits: • Comprehensive medical, dental and optical coverage • 401K and short and long term disability • Company paid life insurance • Paid holidays and generous paid time off • Paid parking where applicable • Team oriented working environment where you are heard and respected • Clear career ladder opportunities Apply Job!