PT Remote 3rd Shift Client Solution Center Representative-28940
Position Objective:
Company Overview:
The Harvard Companies provide important building services to thousands of clients across the business community. Harvard Maintenance and Harvard Protection Services are two of the largest and fastest growing, privately owned providers of high quality janitorial and security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our success over the last fifty years stems from Harvard's Inverted Pyramid, which recognizes that our front-line employees are the most important people in our organization. The Inverted Pyramid ensures that our employees feel valued, are given the tools to be successful, and are empowered to execute in their roles. People are also at the center of our Core Values. Our People First core value clearly states that we are a family organization that promotes respect and embraces diversity.
Job Summary:
The Client Solutions Center Representative will play a crucial role in our 24/7 Client Solutions Center by managing work order administration and handling of inbound calls during the third shift. This position requires someone with excellent communication skills, strong attention-to-detail, and the ability to work independently in a challenging environment. This position is fully remote and will focus on servicing our clients after typical business hours and on the 3rd Shift Saturday through Monday from 12 am 8 am.
Essential Duties and Responsibilities:
- Responsibilities:
- Call Management: Receive, direct, and relay inbound calls, messages, and fax messages efficiently.
- Administrative Support: Provide essential administrative services to the department.
- Work Ticket Management: Monitor and dispatch work tickets across multiple software platforms and applications.
- Data Entry: Enter work ticket information and inspection data into various software systems with accuracy.
- Service Communication: Collaborate with Operations to resolve any service concerns promptly.
- KPI Support: Assist Operations in achieving Key Performance Indicators (KPIs).
- Report Distribution: Extract and distribute status reports to monitor work ticket progress.
- Billing/Invoice Assistance: Provide support in billing and invoice verification processes.
- Data Verification: Ensure accuracy by reviewing, correcting, deleting, or re-entering data as needed.
- Availability for on-demand shift coverage during the week
- Knowledge and Skill Requirements:
- Phone Etiquette: Must have excellent phone etiquette and communication skills.
- Customer Service: Superior customer service skills are essential.
- Multitasking: Ability to manage multiple tasks, activities, and software/applications simultaneously.
- PC Proficiency: Proficient in Microsoft Excel and general PC usage.
- Diligence: Strong attention-to-detail with the ability to work independently.
- Flexibility: Ability to work flexible hours, including overnight shifts.
- Work Environment: Must thrive in a fast-paced, dynamic environment.
- Minimum of one (3) years experience working in an office environment especially in a Call Center environment preferred.
- Minimum of a High School Degree or Equivalent with Continued Education Preferred
- Ability to conduct discussions with individuals or groups in a professional manner.
- Must have dispatching experience.
- Strong Computer skills required including the ability to pick up innovative programs and familiarity with the Microsoft Office Suite.
- Ability to work independently with minimum supervision with punctuality.
Compensation:
Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.
An Equal Opportunity Employer --- M/F/D/V
Schedule:
12am-8am, Sat, Sun Mon (24 hrs) Harvard Maintenance, Inc
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