Customer Support Representative

Our client, an elite ServiceNow Consulting partner, are hiring a Customer Support Representative to join the team in Maryland on a contract basis. The successful candidate will play a key role in managing the onboarding and offboarding processes for employees, ensuring that system access is granted and revoked promptly. Responsibilities • As the Customer Support Representative, you will oversee and document employee lifecycle processes, ensuring timely provisioning of system access and distribution of equipment. • Review and submit system access forms to ensure employees receive the appropriate access. • Ensure system access is promptly revoked upon employee termination and update relevant documentation. • Collaborate with scrum teams to schedule and manage Authorized Service Interruptions (ASI), minimizing operational disruptions. • Maintain accurate and secure records that adhere to organizational and regulatory standards. • Manage IT Service Management systems and track workflows using Jira. • Work closely with scrum teams, managers, and stakeholders to ensure tasks are completed on time and operations run smoothly. • Assist in defining and optimizing processes to streamline project tasks and keep management informed on progress. Skillset • U.S. Citizenship with an active DoD Secret clearance is mandatory. • Master’s/Bachelor’s degree with a minimum of three years of relevant experience. • Proven experience with onboarding/offboarding candidates and managing system access. • Familiarity with project task dependencies, risks, and mitigation strategies. • Strong written and verbal communication skills for effective collaboration with teammates, management and customers. • Excellent organizational and task management skills with strong attention to detail. • Knowledge of AWS and proficiency in the Microsoft Office suite. • Strong customer service skills and the ability to address client/employee concerns. • A continuous learner with an interest in new tools, systems and industry best practices. Interested? Apply Now! 50923 Apply Job!