Chat Support Representative

We are looking for a customer-focused and tech-savvy Chat Support Specialist to join our support team. The ideal candidate will be responsible for engaging with customers via live chat, resolving inquiries efficiently, and ensuring a smooth and positive support experience. If you have strong written communication skills and a passion for delivering great service, we’d love to hear from you. Key Responsibilities: • Respond to customer queries via live chat, email, or other messaging platforms in a timely and professional manner • Understand customer needs and provide accurate information, solutions, or escalation as needed • Maintain a high level of written communication and professionalism in all interactions • Work closely with internal teams (sales, technical, etc.) to resolve customer concerns and improve the support process • Accurately log customer interactions and feedback using internal CRM tools or support platforms • Identify and report common issues or trends to improve processes and the customer experience Qualifications: • Previous experience in chat or customer support is preferred • Strong written communication skills in English are essential • Ability to multitask and handle multiple chat sessions simultaneously • Detail-oriented with strong problem-solving skills • Comfortable using chat software, ticketing systems, or CRMs • Ability to work independently and collaboratively in a remote environment • Bilingual proficiency is a plus What We Offer: • Fully remote work flexibility • Collaborative and inclusive team environment • Ongoing training and support • Opportunities for growth within the company • Performance-based incentives How to Apply: Submit your resume along with a brief note explaining why you're interested in this role and how your experience aligns with the responsibilities. Job Type: Full-time Pay: $8,000.00 - $14,000.00 per month Benefits: • Flexible schedule • Work from home Work Location: Remote Apply Job!