Live Chat Support Agent

We are seeking a dynamic and customer-focused Live Chat Agent to join our team. As a Live Chat Agent, you will be responsible for providing exceptional customer service and support to our patients through our online chat platform. This role plays a crucial part in ensuring a positive experience for our patients and maintaining our reputation for excellence in dental care. Responsibilities: • Respond to patient inquiries and provide support through live chat • Assist patients with scheduling appointments and resolving billing inquiries • Provide information on dental services and procedures • Escalate complex issues to the appropriate department for resolution • Maintain accurate and detailed records of patient interactions Qualifications: • Excellent communication skills, both written and verbal • Strong customer service orientation • Ability to multitask and prioritize in a fast-paced environment • Previous experience in customer service or a similar role preferred • Knowledge of dental terminology and procedures a plus Skills: • Proficiency in typing and using chat platforms • Attention to detail and accuracy • Empathy and patience when dealing with patients • Ability to work independently and as part of a team If you are passionate about providing exceptional customer service and have a desire to make a difference in the lives of our patients, we want to hear from you! Apply now to join the Hold Family Dental Care team as a Live Chat Agent. About the Company: Hold Family Dental Care Inc Apply Job!