Room Service Server

JOB OVERVIEW: Deliver room service food and beverage orders to guest rooms; also assist in the maintenance of room service area and equipment. KEY DUTIES: • Delivers and serves food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards. • Complete guest payment transactions as outlined in cash and charge procedures. Document legibly the guest’s order information on guest checks. • Describe all menu items; methods of preparation and prices as needed. Work within policy to accommodate guest’s special food requests. • Performs set-up and closing side-work; stock service station, make coffee, etc. Preset trays as necessary; prepare flatware “roll-ups”. • Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. • Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments. • May answer room service phones and record orders; utilize up-selling techniques to increase sales. • May be required to retrieve trays from guest rooms and hallways within prescribed time period. • May assist with other duties as assigned. Qualifications and Requirements: Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations This job requires ability to perform the following: • Carrying or lifting items weighing up to 50 pounds • Moving about the kitchen • Handling food objects, products and utensils • Bending, stooping, kneeling Other: • Communication skills are utilized a significant amount of time when interacting with guests, cooks, and supervisor. • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. • Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. • Basic math skills are frequently used when handling cash and credit. • May be required to work nights, weekends, and/or holidays. The hourly pay range for this role is $8.50 We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Apply Job!