Remote -Technology Technical Support Representative
Teleperformance is seeking a dedicated and tech-savvy Remote Technology Technical Support Representative to join our dynamic team. In this role, you will provide top-tier support to customers, assisting them with technical issues related to technology products and services. You will use your problem-solving skills and expertise to help customers troubleshoot and resolve their technical challenges, all from the comfort of your home.
Key Responsibilities:
Provide high-quality customer support through various channels, including phone, email, and chat.
Troubleshoot and resolve technical issues related to hardware, software, and connectivity.
Assist customers in navigating technology products, ensuring they are set up and configured correctly.
Offer clear, concise, and accurate guidance to customers with varying levels of technical knowledge.
Escalate unresolved issues to appropriate departments or supervisors.
Maintain detailed records of customer interactions and technical resolutions.
Qualifications:
Strong technical knowledge and problem-solving skills.
Excellent communication and interpersonal skills.
Prior experience in a customer service or technical support role is a plus.
Ability to work independently and manage time effectively.
Familiarity with remote work tools and technology platforms.
High-speed internet and a quiet home office environment.
Why Teleperformance?
Work from home flexibility.
Comprehensive training and continuous development opportunities.
Competitive compensation and benefits package.
Supportive team environment and company culture.
If you're passionate about technology and helping people, this is the role for you. Apply today to join the Teleperformance family!
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