Healthcare Customer Specialist - Remote part time

Sharecare is the leading digital health company dedicated to unifying and managing all aspects of an individual's health in one place. Our comprehensive, data-driven virtual health platform empowers people, providers, employers, health plans, government organizations, and communities to optimize well-being through positive behavior change. Guided by our philosophy that “we are all together better,” we are committed to supporting every individual in their personal health journey and making high-quality care more accessible and affordable.

Position Overview:
The Healthcare Analytics Specialist plays a pivotal role in ensuring consistent and effective management of client data across Sharecare’s processes. As a Subject Matter Expert (SME) on client-level data, data submission, ingestion processes, and other data-intensive operations, you will oversee the day-to-day processing of incoming client data and serve as the escalation point for both clients and team members. You will also run reports for internal and external stakeholders, support operational needs, and drive data quality and governance for audit data analytics.

Key Responsibilities:

Data Processing

Act as the day-to-day processor of incoming client data.
Assist with data collection, entry, processing, and delivery to systems.

Quality Control

Run reports for internal and/or external clients and provide key data elements to leadership.
Prepare, proof, and edit documents and spreadsheets.
Identify data shortfalls and collaborate with data and development teams to enhance data fidelity.

Operational Support

Serve as the point of escalation for clients and team members regarding data issues.
Propose solutions to ensure business continuity.
Provide operational support specific to client data for payor engagement managers.

Data Governance:

Ensure a comprehensive understanding of all internal and external data and reporting processes.
Maintain adherence to data confidentiality and security standards at all times.

Additional Duties:

Perform other duties as assigned to support team and organizational objectives.

Requirements:

Technical

Preferred knowledge of programming languages, such as Structured Query Language (SQL).
Proficiency in Microsoft Excel for data set analysis.

Education

Bachelor’s degree is preferred.
Proven ability in data analysis, management, or similar roles is advantageous.

Soft Skills:

Excellent verbal and written communication skills for effective collaboration with clients, providers, and internal partners.
Strong presentation skills.
Effective problem-solving abilities.
Strong Conscious Leadership skills that promote ethical and inclusive practices.

Work Style:

Ability to work both independently and collaboratively as a team member.
Willingness and ability to travel within the United States as needed.

Nice-to-Haves:

Additional certifications or training in data analytics, healthcare data management, or related fields.
Experience working in digital health or with healthcare data platforms.

Benefits:

Competitive compensation package.
Comprehensive benefits program (health, dental, vision, etc.).
Opportunities for professional development and career advancement.
A dynamic, supportive, and innovative work environment.
The chance to make a tangible impact on the well-being of individuals and communities.

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