Client Financial Services Representative - Benefits and Eligibility (Remote)
About the position
The Client Financial Services Representative plays a crucial role in managing insurance, client accounts, and receivables. This remote position requires expertise in insurance coding and billing practices, as well as a solid understanding of medical and insurance terminology. The representative will be responsible for following up on claims, ensuring compliance with coding guidelines, and improving processes related to insurance inquiries.
Responsibilities
Follow up with insurance payers on unpaid or denied claims
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Utilize insurance websites, provider portals, send secure messages, and make phone calls
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Review and follow up on all insurance inquiries and correspondence
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Resolve issues and resubmit or appeal claims with confidence
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Run and analyze reports
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Assure coding compliance with billing and coding guidelines and contract terms
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Identify and resolve trends in aging, document procedures, and streamline processes
Requirements
Experience with insurance coding/billing practices
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Knowledge of CPT and ICD-10 coding
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Familiarity with EFTs and EOBs
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Basic understanding of medical and insurance terminology
Nice-to-haves
Benefits
Health insurance
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Dental insurance
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Vision insurance
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Retirement plan
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Disability insurance
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Life insurance
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Wellness program
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Telemedicine services
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Employee Assistance Program
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Paid Time Off (29 days per year including vacation & holiday pay)
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