Customer Service Specialist - Healthcare (onsite)
We look for people who have an internal drive to do a good job whether someone is watching them or not. People who take initiative and know the quality of their work reflects themselves. People who succeed with us tend to be thoughtful, detail-oriented, communicative. They are proactive, professional, responsible, well-spoken and polite. They are accountable to themselves and others.
HealthCare Customer Service Representatives ensure that client-assigned healthcare accounts are billed and paid both accurately and timely. They perform their duties in accordance with applicable laws and regulations and GetixHealths policies and procedures.
Shift: 9am-6pm,10am-7pm CST or 11am-8pm CST
Compensation: $17.00
Limited number of positions will be remote. Remote positions have to first pass our home Internet Service passing company assigned Internet Speed Test. Applicants for remote will be interviewed in the order they pass our Internet Speed Test.
Position Responsibilities
Medical Collections
Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
Gathering information, performing research and resolving customer inquiries
Communicate appropriate options for resolution in a timely manner
Inform customers/patients about services available, and assess their needs
Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required
Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness
Other duties as assigned:
Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area. Such people may include, but are not limited to: interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth' s officers, senior management and staff.
Requirements Education and Experience
High school diploma or college degree from an accredited college or university
Spanish fluency preferable
Two to five years industry experience in medical revenue cycle management is required.
Medical experience, either practical or classroom knowledge needed.
Proven understanding of the medical revenue cycle.
Demonstrated excellent verbal, written and interpersonal communication skills.
Demonstrated knowledge of HIPAA rules and regulations.
Attention to detail
Good attendance record
Proven ability to work collaboratively in a team environment
Demonstrated ability to perform work in alignment with company mission and values
Proven PC proficiency in MS Office Suite Applications
Work Environment / Physical Requirements
Work environment is either remote or an office location.
The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
Occasional lifting may be required up to 25 lbs.
Must be able to sit for extended periods of time with frequent bending and stooping
Must have current, valid driver license or reliable transportation to commute to/from work
Benefits
PTO Accrued Day 1
Annual Personal Holiday
Paid Holidays
401k With Match
Lucrative Employee Referral Bonus Program
Paid 20K Employee Life Insurance
Paid Employee Long-Term Disability
Employee Discounts
Medical, Dental, Vision, Accident, Critical Illness, Hospital indemnity, Voluntary Life, Short-Term Disability
GetixHealth is an equal employment opportunity employer.
Apply Job!