Bilingual Financial Service Representative - Remote
About the position
Teleperformance is a global, digital business services company that provides advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. With a workforce of over 500,000 individuals speaking more than 300 languages, we leverage our global scale and local presence to support our communities, clients, and the environment effectively. As a Customer Service Representative, you will play a crucial role in fielding customer inquiries and finding innovative ways to respond to various questions, issues, and concerns. This position offers a collaborative and engaging work environment where you will interact with diverse individuals, ensuring that no two days are the same. You will be empowered to grow and challenge yourself, discovering your potential and the opportunities that lie ahead. In this role, you will be the eyes and ears of our team, responsible for providing excellent customer service through active listening and effective communication. You will handle confidential customer information with sensitivity and aim to resolve issues on the first call by being proactive. Your ability to de-escalate situations calmly and escalate interactions when necessary will be key to your success. Additionally, you will track all call-related information for auditing and reporting purposes, providing valuable feedback on call issues to improve our service delivery. At Teleperformance, we believe in the potential of our employees, as evidenced by the success stories of individuals who have advanced from entry-level positions to leadership roles within the company. We are committed to creating a supportive environment where employees feel valued and inspired to bring their best selves to work every day. Our mission is to foster a culture of inclusion and diversity, ensuring that everyone feels welcome and valued in our workplace.
Responsibilities
Handle and carefully respond to all customer inquiries
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Provide excellent customer service through active listening
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Work with confidential customer information and treat it sensitively
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Aim to resolve issues on the first call by being proactive
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Appropriately communicate with customers
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Calmly attempt to resolve and de-escalate any issues
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Escalate interactions when necessary and appropriate
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Track all call related information for auditing and reporting purposes
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Provide feedback on call issues
Requirements
Ability to work remotely in a virtual team environment
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6 months Customer service experience preferred
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Over 18 years of age
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Ability to type 25 wpm
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High School Graduate or GED
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Comfort with desktop computer system
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Proven oral & written communication skills
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Logical problem-solving skills
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Ability to navigate Windows operating systems
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Organization and work prioritization skills
Nice-to-haves
Benefits
Paid Training
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Competitive Wages
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Full Benefits (Medical, Dental, Vision, 401k and more)
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Paid Time Off
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Employee wellness and engagement programs
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