Customer Operations Specialist (Part-Time, Remote)

Customer Operations Specialist (Part-Time, Remote) About RaffleLink RaffleLink is an innovative web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. We provide a user-friendly, compliant solution that simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential. Our platform offers: • Easy-to-use raffle creation and management tools • Secure payment processing • Automated ticket generation and distribution • Real-time reporting and analytics • Compliance features to help organizations adhere to local regulations As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals. The Role We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate. Key Responsibilities: • Manage customer support via email and phone • Handle inbound sales inquiries • Create user guides and documentation • Assist in developing outbound sales strategies (with potential commission structure) • Learn and advise on Australian raffle regulations • Become an expert in RaffleLink's platform and features • Manage and resolve support tickets efficiently • Guide clients through permit applications and raffle setup processes • Stay updated on industry trends and regulatory changes • Contribute to various projects as needed Qualifications: • Excellent communication skills (written and verbal) • Strong problem-solving abilities • Proficiency with technology and quick learner of new systems • Self-motivated and able to work independently • Adaptable to a fast-paced, evolving startup environment • Previous customer service experience preferred • Interest in or experience with non-profit sector is a plus • Reliable internet connection and quiet work environment for remote work What We Offer: • Remote work opportunity • Part-time schedule (20 hours/week, flexible scheduling) • Competitive hourly rate of $30 per hour • Superannuation at 11% of earnings • Pro-rata entitlements for annual leave and sick & carer's leave • Public holiday entitlements • Opportunity for growth into a full-time operations role as the company expands • Chance to make a real impact in a small, growing business If you're a resourceful, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you! To apply, please send your resume and a few sentences explaining why you are interested and would be a good fit for this role at RaffleLink to [email protected] Apply Job!