Entry Level Remote Customer Service Representative (British Columbia)
Employer Industry: Business Process Outsourcing (BPO)
Why Consider This Job Opportunity
Regular reviews and raises based on tenure and performance
Earn monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars
Medical, Dental, and Vision Coverage Options available
Paid Time-Off and paid holidays
Casual dress code and fun, engaging work environment
Opportunity for career advancement within a growing team
What To Expect (Job Responsibilities)
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunities and apply sales skills to upgrade
Explain and position products and processes with customers
Ensure first call resolution through problem solving and effective call handling
What Is Required (Qualifications)
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Ability to evaluate, troubleshoot, and follow up on customer issues
How To Stand Out (Preferred Qualifications)
Strong team orientation and customer focus
Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Experience in conflict resolution, problem solving, and negotiation
#BusinessProcessOutsourcing #CustomerService #CareerOpportunity #CompetitivePay #JobGrowth
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