Customer Service / Online Chat Representatives
Job DescriptionJob Description
At Sentry Technologies, we are at the forefront of delivering innovative technological solutions to our clients, blending cutting-edge technology with unparalleled customer service. Our mission is to simplify complex tech problems, ensuring seamless experiences for our users. We thrive on collaboration, innovation, and a commitment to excellence.
As a growing company, we are looking for dynamic individuals to join our team as Customer Service / Online Chat Representatives to support our expanding customer base.
Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services
Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills
Qualifications
Highschool Diploma or equivalent (No Required)
Preferred experience in customer service, online chat, or technical support (Not Required)
Exceptional written and verbal communication skills with a professional tone.
Ability to handle multiple conversations simultaneously in a fast-paced environment.
High-speed internet connection and a quiet workspace for remote positions.
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