Remote Workflow Specialist - Evening Shift
This is a remote role with occasional travel to the Newcastle office
Only apply if you are able to travel to Newcastle once per quarter.
About Our Client
This client is one of the largest international law firms in the world. With over 30 offices across the globe, they strive to exceed the expectations of their clients, providing them with the highest-quality advice and legal insight, which combines the firm's global standards with in-depth local expertise.
Job Description
Workflow & Administration
Role to be performed in conjunction with Workflow Specialists in all GBS locations.
Operational co-ordination and supervision of Workflow and utilising Workflow Application (Elevate).
Working seamlessly with the Firm's document management system, iManage, for document retrieval and return to system.
Leading with the management of Estimating, Deadlines, Capacity planning and Allocating to Document Production Specialists.
Ensure "best practice" guidelines are followed at all times.
Agree deadlines and lead on Comms direct with clients, together with updating Workflow Application with all relevant information to each Request.
Manage and lead on comms via Outlook email inboxes and folder structures.
Actively support DPS team by contributing to the completion of tasks/jobs where required.
Applying software knowledge to all tasks and troubleshooting across GBS.
Ensure GBS Tracker and any shift handovers are detailed and accurate including all WIP information.
Client Services
Deliver exceptional customer service
Leading as first point of contact on client communications (queries, logging jobs and projects/work, monitoring progress of projects/work).
Understanding of work and projects to ensure accurate prioritisation and judgement, where applicable.
Ensuring all communications are efficient, timely and accurate across GBS.
Actively collaborate and maintain working relationships with other service centres (e.g., Design, VAs and Print Services)
Capture of critical management information relating to all work which passes through GBS, using the Workflow Application.
Co-ordination of GLB Exceptional Access/SPM requests.
Leading with on effective and regular co-ordination, to ensure workflow and prioritisation is accurate, including QC'ing across all GBS Hubs.
Efficiently capture information within Elevate, GBS Tracker and any other ad hoc spreadsheets/databases.
Teamwork
Establish and maintain effective communication with all colleagues across GBS.
Visit India - at least once during an 18 month period.
Undertake ad hoc duties as requested by the GBS Managers.
Applying relevant software knowledge to all tasks.
The Successful Applicant
Key Requirements: High level customer focus. Ability to prioritise under pressure and manage deadlines. Ability to work as part of a team but also in a solo capacity. Excellent communication and interpersonal skills. Proven experience in a Workflow role, preferably a DP environment. Possess a critical eye in terms of accuracy. Up-to-date experience of Microsoft Suite, eg: Word, PowerPoint, and Excel to MS Office 365 Associate level. A degree of flexibility is required. Excellent written English and proofing skills.
What's on Offer
Remote Working
Due to the nature of this role, it is recognised that it can be performed mostly remotely with the expectation of coming into the office only as business needs require (up to 4 tmes per year)
What we offer including our broad range of benefits and working environment
When you join, you will have access to a broad range of benefits to support you across many aspects of your personal and professional life including financial, wellbeing, lifestyle, and family friendly benefits.
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