Automotive Sales and Service Web Chat Agents
Job Overview
We are seeking dedicated Web Chat Agents to join our team and serve as the first point of contact for customers engaging with our dealer clients online. In this role, you will facilitate online conversations regarding automotive and recreational vehicle inquiries, encompassing sales, service, finance, and general dealership questions. Your efforts will help convert these... interactions into valuable leads, ultimately driving revenue for our clients through their website traffic.
Key Responsibilities
Respond to a diverse range of customer inquiries via online chat
Offer precise information concerning products and services
Assist in scheduling appointments based on customer needs
Continuously develop and maintain a comprehensive knowledge base of our products and services
Capture essential customer contact information for lead generation and client analysis
Summarize customer interactions to facilitate client reviews
Required Skills
Exceptional customer service aptitude
Capability to thrive in a fast-paced environment
Proficient multitasking abilities
Fundamental internet and computer skills
Positive, professional attitude
Strong written and verbal communication skills
Adaptability to change in a dynamic work setting
Qualifications
Previous experience in retail customer service or the automotive industry is advantageous but not mandatory
Minimum typing speed of 35 WPM; 40 WPM or higher is preferred
Ability to handle multiple tasks effectively; experience in gaming is beneficial
Excellent decision-making and analytical capabilities
Fluent in English, both written and spoken
Must pass a background check
High School Diploma, GED, or equivalent certification
2+ years of experience in an office, customer interaction, call center, or customer service environment is preferred
Career Growth Opportunities
Join our team and benefit from opportunities for skill enhancement in customer service and online communication. We are committed to promoting personal and professional growth within a vibrant working environment that values continuous learning.
Company Culture And Values
We take pride in fostering a supportive and dynamic work environment that prioritizes customer satisfaction. Our team thrives on collaboration, adaptability, and professionalism, creating a positive atmosphere for both our clients and customers.
Employment Type: Full-Time
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