Customer Service Call Center- Sales Rep
Summary
The Sales Representative is a crucial link between a company and its potential customers. Their primary responsibility is to effectively communicate and promote products or services on the behalf of clients, generating a customer base while maintaining a high level of customer satisfaction. The Sales Representative must provide a professional, positive, and empathetic experience to each... consumer engagement, as well as adhering to all applicable company, client, and regulatory requirements.
Schedule
Training is 3 Weeks
Monday-Friday
Schedule After Training is 9am-6pm EST (Monday-Friday)
Equipment Provided
Pay
$15/hr
Essential Functions
· Meet or exceed productivity goals established by the Client and Company
· Efficiently manage customer accounts and file records according to Company and Client work standards:
o Sell customers on new or enhanced services.
o Assist customers with issues and concerns they are experiencing during the use of the product and/or service.
o Efficiently handle and maintain customers accounts.
o Accurately and thoroughly update and document account notes.
o Use probing questions to assess the consumers situation and assist with resolving issues according to clients work standards.
o Quickly make knowledge-based decisions to resolve the related issues.
· Stay abreast of daily and weekly Operations news and information; acknowledge receipt and understanding of policy and procedure updates
· Complete all assignments as required or requested by Operations management
· Maintain knowledge, understanding, and compliance with Client policies and procedures
· Communicate professionally and appropriately with clients, consumers, co-workers, and management
· Meet required criteria for work schedules and adhere to attendance policies as outlined in the Employee Handbook and site policies and procedures
· Keep up-to-date knowledge, understanding, and compliance within functional area and with Company policies and procedures
· Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
· Adhere to all Company and customer confidentiality and security policies and procedures
Requirements
High School Diploma or General Educational Development (GED) certificate
· Two or more years of applicable sales or related experience (recommended but not required)
· Proficient computer skills, including utilization of computerized collections software programs. Experience with spreadsheets and automated systems
· Excellent customer service skills, including strong problem solving and negotiating skills, interpersonal, written, and oral communication skills. Ability to listen, communicate (written and verbal). Close attention to detail
Radius Global Solutions, LLC is an Equal Opportunity Employer EEO/Veteran/Disabled
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Paid training
Vision insurance
Work from home
Shift:
8 hour shift
Day shift
Work Location: Remote
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