Customer Service Consultant (Hybrid) - AT&T
Description
Dont miss this opportunity to jump start your career! Join us at our upcoming open recruiting sessions in the Evansville, IN area on Thursday, Oct 24th. Come ready to meet the AT&T Management Team and learn all about a career with #LifeAtATT! In this hybrid role, youll assist with telephone and virtual customer interactions, working in the center 3-4 days weekly and remotely from... home 1-2 days weekly. Success will depend on your in-depth knowledge of AT&Ts products and services and your ability to provide effective resolutions.
Company Culture and Environment
AT&T fosters a dynamic and evolving work environment that prioritizes customer satisfaction and continuous improvement. Employees are encouraged to be flexible and adapt to changing demands as technology and customer needs evolve.
Career Growth and Development Opportunities
AT&T offers paid training and resources that encourage career growth and development. Employees have access to training on the latest technology, devices, and a full range of products and services, enabling them to enhance their skills and advance their careers.
Detailed Benefits and Perks
In addition to competitive compensation, AT&T provides:
Medical/dental coverage
401(k) plan
Tuition reimbursement
Paid time off
50% employee discount on eligible AT&T wireless plans and accessories
Discounts on AT&T Internet and home phone services
Compensation and Benefits
Our Premier Service Consultants earn [(19.61 hourly] with a )2,500 sign-on bonus paid out in three installments.
Why you should apply for this position today
This position offers the chance to develop your customer service skills in a supportive work environment, gain exposure to a wide range of products and services, and enjoy competitive pay and benefits.
Skills
At least one year of customer service experience
Call Center experience preferred
Advanced typing/keyboarding skills
Ability to troubleshoot and resolve customer issues
Effective communication skills, both verbal and written
Responsibilities
Assist customers with questions and concerns on all products and services
Handle telephone and virtual customer contacts
Troubleshoot and resolve customer impacting issues
Engage with T3 support to resolve issues
Maintain proficiency in billing, rate plans, and feature matters
Identify and track issues to assist in root cause elimination
Perform other duties as assigned by management
Qualifications
Strong knowledge of AT&Ts products and services
Ability to work in a fast-paced and evolving environment
Proficiency in using various systems and tools to assist customers
Must be 18 years or older
Education Requirements
High School Diploma or equivalent
Education Requirements Credential Category
High School Diploma
Experience Requirements
At least one year of relevant customer service experience
Previous Call Center experience is preferred
Why work in Evansville, IN
Evansville offers a friendly community atmosphere with a lower cost of living compared to larger cities. The area is rich in culture and recreational activities. Residents enjoy access to beautiful parks, local dining, and a variety of entertainment options, making it a great place to live and work
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