Social Media and Customer Service Associate ( Tesla Remote Jobs)
Social Media and Customer Service Associate (Tesla Remote Jobs)
Job Summary...
Job Type: Full-time
Salary: Competitive, commensurate with experience
Working Hours: Flexible schedule
Company: Tesla
Remote Location: Yes
Benefits: Health, Dental, Paid Training, Paid Vacations, and more
Job Description
Tesla is seeking a dynamic and motivated individual to join our team as a Social Media and Customer Service Associate. This remote position offers the flexibility to work from anywhere while contributing to the growth and success of one of the most innovative companies in the world. As a Social Media and Customer Service Associate, you will play a crucial role in managing our online presence and providing exceptional support to our customers.
In this role, you will be responsible for engaging with our audience on various social media platforms, addressing customer inquiries, and providing timely and accurate information about our products and services. Your ability to communicate effectively, both written and verbally, will be key to your success in this role. You will also collaborate with other departments to ensure customer satisfaction and resolve any issues that may arise.
Requirements
Excellent written and verbal communication skills
Strong understanding of social media platforms and trends
Customer service experience
Ability to multitask and manage time effectively
Problem-solving skills
Attention to detail
Ability to work independently and as part of a team
Responsibilities
Monitor and engage with customers on various social media platforms
Respond to customer inquiries and provide accurate information
Assist in managing social media content and campaigns
Collaborate with other departments to resolve customer issues
Track and report on social media metrics and customer feedback
Stay up-to-date with industry trends and best practices
Provide feedback to improve customer service processes
Benefits
Comprehensive Health and Dental Insurance
Paid Training Programs
Generous Paid Vacation and Sick Leave
Flexible Work Schedule
Opportunities for Career Growth and Development
Employee Discounts on Tesla Products
Remote Work Stipend
Educational Qualifications
Bachelors degree in Communications, Marketing, Business, or related field preferred
Experience
Minimum of 2 years of experience in customer service or social media management
Company Overview
Tesla is a pioneering company in the automotive and energy space, dedicated to accelerating the worlds transition to sustainable energy. Our mission is to create the most compelling car company of the 21st century by driving the worlds transition to electric vehicles. We are committed to innovation, quality, and sustainability in everything we do. Join us and be part of a team thats making a real difference in the world.
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