CALL CENTER REPRESENTATIVE - REMOTE (NIGHT SHIFT)
Employer Industry: Healthcare Services
Why Consider This Job Opportunity...
Salary up to $31.60 per hour
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a positive impact on patient satisfaction and experience
Flexible evening shifts to accommodate work-life balance
What To Expect (Job Responsibilities)
Handle inbound and outbound calls, ensuring timely responses and adherence to telephone etiquette
Schedule, reschedule, and cancel patient appointments across various clinics and departments
Verify and update patient insurance information and demographic data
Provide information about clinic services and address patient inquiries to resolve issues
Assist in Health Information Systems (HIS) tasks and outreach projects
What Is Required (Qualifications)
Completion of a high school certificate or equivalent
Ability to work in a fast-paced environment and multitask effectively
Basic computer knowledge, including Microsoft Office Suite
Ability to work variable evening shifts and hours
Must be able to fluently speak, read, and write in English
How To Stand Out (Preferred Qualifications)
Prior telephonic customer service experience
Experience in a healthcare setting
Fluency in Chinese (Cantonese and/or Mandarin), Vietnamese, or Spanish
Ability to maintain a positive environment while working with diverse cultures
#HealthcareServices #CustomerService #CareerOpportunity #PatientSatisfaction #EveningShifts
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