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Customer Service Executive – Immediate Start – Irving

Remote, USA Full-time Posted 2025-05-21

Job Summary


Job Type: Full-Time



Salary: $17 per hour



Working Hours: 9 am – 5 pm



Company: Amazon



Location: Irving, Texas



Benefits: Health Insurance, Dental Insurance, Paid Training, Paid Vacations


Job Description


Amazon is seeking a dedicated and customer-focused Customer Service Executive to join our team in Irving, Texas. As a Customer Service Executive, you will be responsible for providing outstanding service to our customers, addressing their concerns, and ensuring a seamless shopping experience.


Requirements



  • High school diploma or equivalent qualification.

  • Minimum of 1 year experience in a customer service role.

  • Excellent communication and interpersonal skills.

  • Proficiency in Microsoft Office and customer service software.

  • Ability to multitask and manage time effectively.

  • Strong problem-solving skills and attention to detail.


Responsibilities



  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

  • Resolve customer complaints and issues while delivering exceptional customer service.

  • Maintain a thorough knowledge of company products and services to provide accurate information to customers.

  • Document customer interactions and update relevant information in the customer service database.

  • Collaborate with other departments to resolve complex customer issues.

  • Identify and escalate priority issues to appropriate channels for resolution.


Benefits



  • Comprehensive Health Insurance

  • Dental Insurance

  • Paid Training Programs

  • Paid Vacations and Time Off

  • Employee Discounts on Amazon Products

  • 401(k) Retirement Plan


Educational Qualifications



  • High school diploma or equivalent (required).

  • A college degree in a related field is a plus.


Experience



  • At least 1 year of experience in a customer service role.

  • Experience in e-commerce or retail is an advantage.


Company Overview


Amazon is a global leader in e-commerce, offering a wide range of products and services to millions of customers worldwide. With a commitment to innovation and customer satisfaction, Amazon provides a dynamic and inclusive work environment for its employees. Join our team and be part of a company that values your contributions and supports your growth and development.


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