Bilingual Healthcare Customer Service Rep (Inbound) - $20/hr
Pay Rate: $20/hr
Holiday Availability Required...
Shifts: 2nd, some weekend shifts are required.
INBOUND
Qualifications
We are a 24/7/365 inbound call group that needs to be available when our members need us even on the holidays
3 years of direct customer service experience
Proficiency with Microsoft Office Suite
Responsibilities
You are the first line of contact for members and must make each contact exceptional
Gather information to determine member eligibility and appropriate course of action
Document within and navigate multiple internal computer systems while providing exceptional quality
Document key information clearly and concisely on customer account and the company's software system regarding information provided, received, or action taken
Comply with all applicable compliance regulations (i.e., HIPAA), organizational policies and procedures
#INDLP
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
Work from home
Shift:
Day shift
Evening shift
Experience:
Healthcare Customer Service: 3 years (Preferred)
Inbound Customer Service: 3 years (Preferred)
Remote CSR: 3 years (Required)
Salesforce.com CRM software: 3 years (Required)
Language:
Spanish (Required)
Shift availability:
Night Shift (Required)
Work Location: Remote
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