Call Center - Chat Specialist

Job Description: Listens and probes to provide one-on-one advice that helps connect clients with solutions to achieve their financial goals. Serves as a subject matter expert engaging via chat with clients that are navigating our digital banking pages, by responding to questions about our products & applications to ultimately make it easy for clients get what they need digitally. Involves... referring customers to the appropriate line of business for products or services not supported. Uses a combination of pre-approved messaging and free form responses to create a personalized experience for each of our clients. May interact with more than one client at a time. Accountable for a great client experiences and successful resolution of all requests. Skills: • Attention to Detail • Customer and Client Focus • Interpret Relevant Laws, Rules, and Regulations • Written Communications • Adaptability • Client Experience Branding • Customer Service Management • Issue Management • Problem Solving • Advisory • Business Development • Client Solutions Advisory • Consulting • Research Apply Job!