Customer Service Specialist - Call Center Experience Preferred
Description
We are a leading provider of customer contact solutions, dedicated to serving a diverse range of clients across various industries. Our remote team members play a crucial role in delivering exceptional service and support to our valued customers...
We are seeking customer-oriented service representatives who excel in providing high-level customer service solutions. In this role, you will handle inbound and outbound calls, utilizing provided tools to ensure accurate documentation of all customer interactions. Integrity and adherence to company policies are essential in maintaining positive relationships with both our clients and customers.
Job Duties
Typing and data entry
Upselling products and services
Setting appointments in a business-to-customer format
Maintaining knowledge of campaign products, services, and promotions
Required Skills
Minimum one year of Call Center experience with automatic dialers and call scripting
Clear, professional, and friendly communication skills
Strong people skills and active listening abilities
Exceptional attendance and punctuality
Sales experience preferred
High School diploma or GED
Basic computer literacy
Experience in an outbound environment
Work-From-Home Requirements
PC/Laptop with at least Windows 10
Hard-wired high-speed internet connection
USB-connected headset
Webcam
Dedicated workspace free from distractions
If you meet these qualifications and are eager to join a dynamic team committed to excellence in customer service, we encourage you to apply!
Employment Type: Full-Time
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