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At Apple, we bring together diverse minds that collectively focus on achieving extraordinary results. Every product we develop, service we create, and Apple Store experience we deliver is the result of collaborative efforts that make our ideas stronger. This synergy is driven by a shared belief in the potential to create something remarkable that can enhance lives around the world. The diversity... of our people and their innovative thinking is what inspires the advancements we achieve. By welcoming everyone, we can accomplish the best work of our lives. Here, you'll do more than join something — you'll add something.

Position Overview:

We are looking for a Server Farm Expert responsible for installing, servicing, and maintaining Apple's IT infrastructure in a 24/7 environment with rapidly shifting priorities while ensuring high availability of the infrastructure. Attention to detail and effective documentation skills are crucial to success in this role.

Key Responsibilities: • Safety, Security, and Compliance: Foster a culture of safety, security, and compliance in all aspects of server farm activities. • Team Coordination: Provide daily functional support of work plans, coordinate with Server Farm Operations teams, business groups, and project leads to support the lifecycle of IT hardware, including installation, support, and decommissioning. • Hardware Management: Perform power cycles, replace failed components, handle storage media, and troubleshoot issues. • Installation and Maintenance: Conduct cable installations, hardware rack/stack installations, testing, and troubleshooting using standard server farm processes. • Physical Support: Assist with moving and racking equipment, supporting the deployment of on-site server farm physical infrastructure including servers, network switches, and storage devices. • Inventory Management: Assist the server farm inventory and asset management team with shipping/receiving and inventory management to support high work volumes. • Leadership: Lead through change by providing clarity, creating energy, and delivering success. • Operational Assessment: Assess and triage work requests, provide planning detail, and aid in the prioritization and coordination of service delivery for server farm operations teams. • Flexibility: Work non-business hours (shifts) that may include weekends and holidays. • Safety Equipment: Use appropriate PPE such as safety shoes, safety glasses, gloves, and face coverings in various conditions with temperatures ranging from 79°F to 105°F.

Minimum Qualifications: • Experience with macOS, iPadOS, Windows • Ability to support continuous standing, walking, lifting, and working at heights • Minimum of 2 years of related IT experience • Technical certifications such as ITF+, A+, Server+, BICSI Installer I or equivalent experience • Ability to work within a server farm environment with temperatures ranging from 79°F to 105°F • Availability to be on-call after normal business hours to respond to and resolve urgent business issues

Preferred Qualifications: • Excellent organizational, written, and verbal communication skills • Ability to take direction with minimal supervision • Strong interpersonal skills, capable of interacting with internal customers and vendors • Team player who thrives in a collaborative environment • Ability to build relationships and work collaboratively • Knowledge of safety procedures, established protocols, and equipment

Join us at Apple and be part of a team that is dedicated to innovation and excellence. If you have the skills and experience we are looking for, we would love to hear from you

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