Inbound Educational Call Center (Full-Time - Remote)
Job Details
Job Location Houston - Texas - Houston, TX
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Remote Type Fully Remote
Position Type Full-Time/Part-Time
Education Level High School
Travel Percentage None
Job Category Admin - Clerical
Description
Customer Service Representative - Remote - Houston, TX
Why Join The Huntington Team?
If you're passionate about helping kids while providing superior customer service and would like to grow your career with an industry-leading company, Huntington has the perfect fit for you!
Founded in 1977 and headquartered in Northern NJ, Huntington is the nation's pioneer in the K to 12 Tutoring and Test Prep services industry, servicing over 300+ learning centers throughout the United States.
We are currently seeking enthusiastic and motivated Inbound Contact Center Representatives in the Houston, TX area to assist parents at the beginning of the academic process. You'll work in an environment that is rewarding and professional, with coworkers who are truly passionate about making a difference in the lives of the children.
About The Opportunity
Inbound Contact Center Representatives ensure a memorable customer service experience by using active listening and consultative selling skills during an initial inquiry to set up student academic evaluations and educational programs. Specific duties for this role include:
Ensuring a positive experience during all initial inquiries by educating clients on our services, responding to questions, overcoming objections, and scheduling student academic evaluations and consultations
Following contact center scripts when speaking with clients
Building positive rapport with clients of differing personality types
Remaining polite and professional during all interactions
Keep records of all conversations in our call center system
Meet personal and team qualitative and quantitative service targets
Participating in initial and ongoing training to maintain up-to-date knowledge of our services
Work Environment
Remote position - Work from the comfort of your home
Varied shifts including morning, evening, and weekend
Full-time schedule required
Two-weekday evening shifts per month (2:00 PM-10:30 PM)
Two Saturday shifts per month (9:00 AM - 5:30 PM)
Sunday shifts as needed (10:00 AM - 3:00 PM)
Benefits
Base hourly rate plus performance-based pay incentives - no cap on commissions
Bi-weekly pay with direct deposit
Set schedule
Comprehensive benefits plan for full-time employees
Medical
Dental
401K
Paid on-the-job training
Professional and upbeat setting with a supportive and motivating team
Qualifications
We are looking for Inbound Contact Center Representatives with a genuine desire to succeed paired with excellent communication and interpersonal skills. Additional requirements include:
Excellent communication and interpersonal skills (conversational, articulate, engaging)
Reliable and dependable work habits
Goal-oriented with a healthy competitive spirit
Strong attention to detail, dependability, and follow through
Self-motivated, positive attitude, and a love for hard work
Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer
Previous sales or customer service experience, is a plus but not required
Bilingual (Spanish/English) a plus
High school diploma or GED
Interested in being the first person parents speak to when they call
Huntington Learning Center? Apply today!
For more information on how Huntington Learning Center makes a difference in the lives of children, visit huntingtonhelps.com
Apply Job!