Help Desk - Weekend Shift - FULLY REMOTE

Employer Industry: Retail
Why Consider This Job Opportunity...
• Opportunity for career advancement and growth within the organization
• Competitive pay and benefits package starting on the 31st day of employment
• Fully remote work opportunity
• Supportive and inclusive work environment
• Chance to work with a team of 19 service desk employees
What To Expect (Job Responsibilities)
• Provide tiered support for call in, email, or chat generated incidents
• Manage incidents using incident management, knowledge base, and request fulfillment processes
• Maintain activity data for timeliness, accuracy, relevancy, escalation, and status
• Intake tickets and be the first remote support person for the organization
• Diagnose and resolve incidents remotely with software and hardware functions
What Is Required (Qualifications)
• 3+ years of experience in a Help Desk role working remotely
• Experience working with POS systems at retail stores
• 6+ months of experience supporting PC software, hardware, and peripherals in an office environment
• Experience working on Microsoft Teams and other Microsoft Suite tools
• Experience using Cisco Jabber for phone calls
How To Stand Out (Preferred Qualifications)
• Bilingual in Spanish
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