Remote Customer Service Specialist - Dental

We are seeking a remote, full time Customer Support Specialist to join our team! We are a fast growing, family owned business that provides an over-the-counter online dental product and solution to improve the quality of life for denture wearers who struggle with ill-fitting dentures. You will be responsible for greeting customers on incoming calls, providing product and service information, as... well as assisting and directing with application issues. Responsibilities: • Product application guidance and step by step assistance • Inbound and outbound customer calls to address product inquiries and help place orders • Troubleshoot and work to resolve product or application issues, concerns, and complaints • Document and update customer follow up records • Work cooperatively and efficiently with the team to provide excellent customer service to all customers • Develop and maintain a knowledge base of the evolving products and services ?Qualifications: • Initiative, reliability, dependability, resource-fullness, and a "can do" attitude • Assertiveness and confidence • Respectful demeanor • Ability to take take instruction and be coachable • Previous experience in customer service • Previous experience in dental office a plus • Positive, friendly, patient, and professional demeanor • Ability to build rapport with customers and team members • Ability to deescalate unhappy customers • Excellent written and verbal communication skills • Ability to prioritize and multitask in a fast pace environment • Computer literacy and ability to learn several platforms • Stable High speed internet • Remote work space free of noise and distraction • Technology Savvy Job Type: Full-time Pay: $18.00 - $22.00 per hour Benefits: • On-the-job training • Paid time off • Work from home Shift: • Day shift Weekly day range: • Monday to Friday Work setting: • Remote Experience: • Customer Support & Client Services Occupations: 1 year (Required) Work Location: Remote Apply Job! For more such jobs please click here!