Remote Customer Service Specialist - Dental
- We are seeking a remote, full time Customer Support Specialist to join our team! We are a fast growing, family owned business that provides an over-the-counter online dental product and solution to improve the quality of life for denture wearers who struggle with ill-fitting dentures.You will be responsible for greeting customers on incoming calls, providing product and service information, as... well as assisting and directing with application issues.Responsibilities:
- Product application guidance and step by step assistance
- Inbound and outbound customer calls to address product inquiries and help place orders
- Troubleshoot and work to resolve product or application issues, concerns, and complaints
- Document and update customer follow up records
- Work cooperatively and efficiently with the team to provide excellent customer service to all customers
- Develop and maintain a knowledge base of the evolving products and services ?Qualifications:
- Initiative, reliability, dependability, resource-fullness, and a "can do" attitude
- Assertiveness and confidence
- Respectful demeanor
- Ability to take take instruction and be coachable
- Previous experience in customer service
- Previous experience in dental office a plus
- Positive, friendly, patient, and professional demeanor
- Ability to build rapport with customers and team members
- Ability to deescalate unhappy customers
- Excellent written and verbal communication skills
- Ability to prioritize and multitask in a fast pace environment
- Computer literacy and ability to learn several platforms
- Stable High speed internet
- Remote work space free of noise and distraction
- Technology Savvy Job Type: Full-timePay: $18.00 - $22.00 per hourBenefits:
- On-the-job training
- Paid time off
- Work from home Shift:
- Day shift Weekly day range:
- Monday to Friday Work setting:
- Remote
- Experience:
- Customer Support & Client Services Occupations: 1 year (Required)
Work Location: Remote
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