Operations Specialist, Remote Assistance
About the Team
DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you...
About the Role
Were looking for a technical operator to carry out the testing, public road deployment, and logging of new advanced technologies, working in various offices around the Bay Area. In this role, youll report into the Team Lead and be a core member of our Remote Operations Team.
Youre excited about this opportunity because you will
Conduct remote operation and assessment of autonomous robots on real-world durability test routes or tracks, while carrying out specialized testing procedures.
Collaborate closely with various stakeholders, such as hardware, product, software, and business operations teams, to enhance the product.
Perform tests, record outcomes, assess issues comprehensively, classify their severity, replicate scenarios through controlled and field tests, and deliver feedback to the engineering team.
Meticulous focus on process adherence, testing protocols, and checklists to guarantee elevated levels of safety, efficiency, and reliability for new products.
Utilize internal tools to analyze logs, trace issues, document findings, and diligently track them until resolution is achieved.
Conduct analysis and generate daily reports that comprehensively outline observations and identified issues.
Were excited about you because
2 years of experience or strong interest in live Autonomy Operations for public road deployment
Must be willing to work flexible hours including weekends and operating micro-mobility
Must demonstrate the ability to communicate clearly both written and orally
Familiarity with issue reporting/ticketing tools to collect feedback, schedule fixes, and track progress
Experience with debugging and triaging complex systems such as autonomous robots
Compensation
The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.
DoorDash cares about you and your overall well-being, and thats why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others
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